📦 Cancellation & Refund Policy

BLUEPILL EXPRESS – Quality You Can Trust

Effective Date: 16-05-2024

At BLUEPILL EXPRESS, your satisfaction is our top priority. We aim to deliver pharmaceutical products at affordable prices, with reliable service and transparent policies. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be processed.

🔁 Cancellation Policy

We understand that plans can change. That’s why we offer a flexible cancellation policy:

✅ Order Cancellation by Customer

  • Customers can cancel their order any time before it is shipped.
  • To request a cancellation, please contact our support team via email or phone with your order number.
  • Once your order is shipped, it cannot be cancelled.

❌ Order Cancellation by BLUEPILL EXPRESS

We may cancel an order due to the following reasons:

  • Unavailability of the product or limited stock.
  • Payment not received or payment failure.
  • Incorrect or incomplete shipping information.
  • Violation of our terms of use.

In such cases, the customer will be notified promptly, and a full refund will be issued if payment was already made.

💳 Refund Policy

Your trust is important to us. We offer refunds under the following conditions:

💡 Refunds Are Applicable If:

  • You did not receive your order within the promised delivery timeframe.
  • You received a damaged, defective, or incorrect product.
  • Your order was cancelled by us due to unavailability or payment issues.

📝 Conditions for Refund:

  • Refund requests must be made within 8 weeks of the shipping date.
  • The product must be unopened, unused, and within its expiry date (minimum of 3 months from date of return).
  • Refunds are not available if the wrong shipping address was provided.

🚚 Lost Orders and Reshipment

If your order is lost in transit, we will offer:

  • A reshipment of the same order, or
  • A full refund, if you notify us within 8 weeks of the shipping date.

To qualify, your address must be correct, and the standard delivery timeframe must have passed.

🔁 Refund Timeline

Once your refund request is approved:

  • Refunds will be processed within 7-10 business days.
  • Refunds are credited via the original payment method (Credit Card, UPI, Bank Transfer, etc.).

📩 How to Request a Cancellation or Refund

To initiate a cancellation or refund, please contact us with your order details:

📧 Email: info@bluepillexpress.in
🌐 Website: www.bluepillexpress.in

🔐 Important Notes

  • All requests are subject to review and must meet our policy criteria.
  • Refunds may take longer depending on your bank or card issuer.

Thank you for trusting BLUEPILL EXPRESS. We’re committed to providing safe, reliable, and affordable healthcare solutions with transparency and care.